In this Shipping & Returns Policy (the "Policy"), "Florida Tapes," "we," "us," and "our" mean Big Develop Tech & Media, LLC d/b/a Florida Tapes ("BDTM"). This Policy is part of and incorporated into the Florida Tapes Terms of Service and covers physical merchandise ("merch") bought on Florida Tapes. It sits alongside the Merch & Physical Goods Terms. Digital music purchases are not covered here — those follow the Refund Policy.
The short version: Merch is a physical product, printed and shipped either through the artist's Printify account (auto-fulfilled when you buy) or by the artist directly. You give us your shipping address at checkout so the item can be sent to you. Delivery times are estimates. Because most merch is made to order, buyer's-remorse returns are generally not accepted — but if your item arrives defective, misprinted, or damaged, we'll make it right. Email info@bigdevelop.com with your order details and a photo.
1. WHAT THIS COVERS
1.1. Physical goods only. This Policy applies to physical merch — apparel, prints, accessories, and similar goods — sold on Florida Tapes.
1.2. Digital music is separate. Streaming and download purchases of music are governed by the Refund Policy and the Marketplace & Sales Terms, not this Policy.
1.3. Who fulfills your order. Depending on the listing, your item is fulfilled either by Printify (a print-on-demand provider, where Florida Tapes places the order automatically to the artist's connected Printify account when you buy) or directly by the artist. In both cases Florida Tapes is the merchant of record for the payment.
2. SHIPPING
2.1. Your address is required. We collect your shipping address at checkout solely to fulfill and deliver your order. It is handled as personal information under the Privacy Policy and shared only as needed to fulfill the order (with Printify or the shipping artist).
2.2. Made to order. Most merch is printed to order, so total delivery time is production time plus shipping time. Production typically takes a few business days before an item ships; this is not the same as the shipping estimate alone.
2.3. Delivery times are estimates. Any production or delivery windows shown are good-faith estimates, not guarantees. Actual times vary by product, print provider, destination, carrier, customs, and demand. We are not responsible for carrier delays, customs holds, or weather or force-majeure disruptions once an order has shipped.
2.4. Shipping cost. Any shipping charge shown at checkout is part of your total. For Printify items, production and shipping are performed under Printify's terms and timelines.
2.5. Correct address. Please enter a complete, accurate shipping address. Orders that fail to deliver or are returned because of a wrong or incomplete address entered by the buyer may not be eligible for a free reship or refund; a replacement may require paying to reship.
2.6. Tracking. Where the fulfiller provides tracking or shipping notifications, we pass along shipping updates for your order. Not every item or destination supports tracking.
3. DEFECTIVE, MISPRINTED, OR DAMAGED ITEMS
3.1. We stand behind quality. If your item arrives defective, misprinted, materially different from the listing, or damaged in transit, you are entitled to a replacement or refund. For Printify items this is handled through Printify's print-guarantee policy; for artist-fulfilled items the artist resolves it.
3.2. How to report. Email info@bigdevelop.com within 30 days of delivery with: your order number, the email used to buy, a description of the problem, and clear photos of the item and any damaged packaging. Photos are usually required to process a misprint or damage claim.
3.3. What we do. For a valid defect, misprint, or damage claim, we will arrange a free replacement or, where a reprint isn't possible, a refund — you generally will not be asked to ship the defective item back.
4. RETURNS, EXCHANGES & CANCELLATIONS
4.1. Buyer's-remorse returns are generally final. Because most merch is made to order, we generally do not accept returns or exchanges for reasons like ordering the wrong size, changing your mind, or not liking the fit. Please check sizing and product details before buying.
4.2. Wrong size ordered. A size or variant you selected in error is not a defect and is generally not covered by Section 3. Some artists may offer a paid replacement at their discretion — ask us and we'll check.
4.3. Cancellation window. Made-to-order items enter production quickly, so cancellation is only possible if the order has not yet been sent to production. Email info@bigdevelop.com immediately if you need to cancel; once an item is in production or shipped it can't be cancelled.
4.4. Lost or never-arrived orders. If tracking shows an order was not delivered within a reasonable time after the estimate, contact us and we'll investigate with the fulfiller and arrange a reship or refund where appropriate.
5. HOW REFUNDS ARE ISSUED
5.1. Back to your payment method. Approved refunds are issued by Florida Tapes (as merchant of record) to your original payment method via Stripe. Timing to appear on your statement depends on your bank or card issuer.
5.2. Full or partial. Defective, misprint, damage, non-delivery, and eligible cancellation refunds are normally issued in full (item plus any shipping paid). Where only part of a multi-item order is affected, the refund covers the affected items.
6. CONTACT & CHARGEBACKS
6.1. Contact us first. For any order problem — defect, damage, delay, non-delivery, or a question — email info@bigdevelop.com with your order number and the email you used. We resolve legitimate problems faster than a bank dispute does.
6.2. Before a chargeback. Please give us a chance to fix an issue before disputing a charge with your bank. Chargeback abuse (disputing a properly delivered order) is prohibited under the Terms of Service and may result in account action.
6.3. Who's who. Florida Tapes processes the payment and coordinates the resolution; the artist stands behind the product and, for Printify items, Printify performs production and shipping under its own policies. See the Merch & Physical Goods Terms for how responsibility is allocated.
7. CHANGES
7.1. We may update this Policy; material changes will be posted with a new "Last updated" date. The version in effect at the time of your purchase governs that purchase.
7.2. Contact: Big Develop Tech & Media, LLC d/b/a Florida Tapes, 3019 Ballad Road, Kissimmee, Florida 34746, info@bigdevelop.com.